{"id":17725,"date":"2026-09-28T11:38:27","date_gmt":"2026-09-28T03:38:27","guid":{"rendered":"https:\/\/tingchao.xyz\/?p=17725"},"modified":"2026-09-28T11:38:36","modified_gmt":"2026-09-28T03:38:36","slug":"walmart-says-its-not-using-personal-information-to-set-prices-as-it-expands-digital-shelf-labels","status":"publish","type":"post","link":"https:\/\/tingchao.xyz\/?p=17725","title":{"rendered":"Walmart says it’s not using personal information to set prices as it expands digital shelf labels"},"content":{"rendered":"\n
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Walmart Pricing Technology\u00a9\u00a0Steven Senne<\/figcaption><\/figure>\n\n\n\n

NEW YORK (AP) \u2014 Walmart is aiming to assuage customers’ fears about its new pricing technology as it rolls out digital price labels at its stores.<\/p>\n\n\n\n

In a statement<\/a> posted on the company’s website, Walmart Inc.’s CEO John Furner vowed that the Bentonville, Arkansas-based retailer isn’t using personal information like income, shopping history or a customer’s willingness to pay to set prices, and it won’t be doing so in the future either.<\/p>\n\n\n\n

\u201cWe don\u2019t set different prices based on who you are or the time of day, and we won\u2019t,\u201d Furner wrote Friday. \u201cWhether you\u2019re buying groceries or electronics on a hot afternoon or in a sudden rush for an item, it\u2019s never a reason to charge you more.\u201d<\/p>\n\n\n\n

The pledge from Walmart comes as concerns are mounting from some shoppers, consumer advocates and lawmakers skeptical about the rollout of digital price labels<\/a> by the discounter and other stores. Digital price labels are rapidly replacing paper shelf tags at U.S. supermarkets and let stores change prices instantly from a central computer instead of having workers swap out paper labels by hand.<\/p>\n\n\n\n

Furner noted that Walmart is also holding its artificial intelligence shopping assistant Sparky to the same promise and won’t be using the bot to raise a customer’s price or hide lower-priced options that meet their needs.<\/p>\n\n\n\n

Furner said such practices would violate the company’s \u201cevery day low prices\u201d business model.<\/p>\n\n\n\n

He also noted that prices can change: Walmart lowers them when it can pass savings along, or sometimes raises them because an item costs more to buy or to transport, he said.<\/p>\n\n\n\n

Walmart said in March that 2,300 Walmart U.S. locations<\/a> already use digital shelves, and it expects this technology to be chain-wide within the next year.<\/p>\n\n\n\n

Walmart executives have repeatedly said it uses electronic shelf price tags to help the retailer change prices consistently and match what rings up at checkout. It also saves workers time and reduces labor costs by replacing paper tags.<\/p>\n\n\n\n

Last month, the Federal Trade Commission<\/a> said that it’s putting companies on notice that the practice of personalizing pricing could violate consumer protection laws. The agency said it does not have the legal authority to ban personalized pricing in all circumstances, but it issued a new bulletin that warned companies that they must disclose to customers how the personal information is being used to set a price.<\/p>\n","protected":false},"excerpt":{"rendered":"

NEW YORK (AP) \u2014 Walmart is aiming to assuage customers’ fears about its new pricing technology as it rolls out digital price labels at its stores. In a statement posted on the company’s website, Walmart Inc.’s CEO John Furner vowed that the Bentonville, Arkansas-based retailer isn’t using personal information like income, shopping history or a customer’s willingness […]<\/p>\n","protected":false},"author":11,"featured_media":17726,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"footnotes":""},"categories":[12],"tags":[4410,4411,3273],"class_list":["post-17725","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-usa","tag-digital","tag-labels","tag-walmart"],"yoast_head":"\nWalmart says it's not using personal information to set prices as it expands digital shelf labels - LISTEN WORLD<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tingchao.xyz\/?p=17725\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Walmart says it's not using personal information to set prices as it expands digital shelf labels - LISTEN WORLD\" \/>\n<meta property=\"og:description\" content=\"NEW YORK (AP) \u2014 Walmart is aiming to assuage customers’ fears about its new pricing technology as it rolls out digital price labels at its stores. 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